Information We Collect

Account Information

When you sign up for DriveCloudX, we collect basic details to create and manage your account. This includes your name, email address, and password. We also ask for your preferred currency and timezone settings so your budgeting experience matches your actual life.

Financial Data

You provide financial information as you use our budgeting tools. This includes transaction details, budget categories, income sources, and spending patterns. We don't require bank account numbers or credit card details unless you choose to connect third-party financial services through secure integrations.

Usage Information

We automatically collect data about how you interact with our platform. This covers things like feature usage, session duration, device type, browser information, and IP addresses. This helps us understand what works well and what doesn't.

Communication Records

When you contact our support team or participate in surveys, we keep records of those interactions. This includes emails, chat logs, and feedback forms. We use these to improve our service and resolve any issues you might face.

How We Use Your Information

We use collected data for several specific purposes that directly benefit your experience with our platform:

• Providing and maintaining your budgeting account, including personalized financial insights and spending analysis
• Processing transactions and managing your subscription preferences
• Sending important account notifications, security alerts, and service updates
• Improving our platform features based on actual user behavior and feedback
• Detecting and preventing fraudulent activities or security breaches
• Complying with legal obligations under Taiwan financial regulations
• Responding to your support requests and troubleshooting technical issues

We don't sell your personal information to third parties. Period. We also don't use your financial data for advertising purposes or share it with marketing companies.

Data Storage and Security

Where We Store Data

Your data is stored on secure servers located in Taiwan and backed up in Singapore data centers. This ensures compliance with local regulations while providing reliable service. We use industry-standard encryption both for data in transit and data at rest.

Security Measures

We protect your information through multiple layers of security. This includes encrypted connections, secure authentication protocols, regular security audits, and restricted access controls. Our team receives ongoing training on data protection practices.

However, no system is completely bulletproof. While we work hard to protect your data, we can't guarantee absolute security. You play a role too by keeping your password confidential and logging out of shared devices.

Data Retention

We keep your personal information for as long as your account remains active. After account closure, we retain certain data for seven years to comply with Taiwan's financial record-keeping requirements. Transaction history and tax-related information fall under this category.

Sharing Your Information

We share your data only in specific situations and always with appropriate safeguards:

All third-party service providers sign data processing agreements and must comply with Taiwan's Personal Data Protection Act. We vet partners carefully and monitor their compliance regularly.

Your Rights and Choices

Access and Correction

You can access your personal information anytime through your account settings. If something looks wrong, you can update most details yourself. For more complex changes, contact our support team at [email protected].

Data Portability

Want to take your data elsewhere? You can download your complete financial records and account information in CSV or JSON format. This export includes all transactions, budget categories, and personal settings you've created.

Deletion Rights

You can request account deletion at any time. We'll remove your personal information within 30 days, except for data we're legally required to keep. Some anonymized usage statistics might remain in our systems for analytical purposes, but these can't be traced back to you.

Marketing Communications

We occasionally send tips about budgeting features or platform updates. You can opt out of these emails anytime by clicking the unsubscribe link. Essential account notifications and security alerts can't be disabled because they're necessary for service operation.

Cookie Preferences

Our platform uses cookies for essential functions like keeping you logged in and remembering your preferences. You can manage cookie settings through your browser, though some features might not work properly if you disable all cookies.

International Data Transfers

While we primarily store data in Taiwan, some service providers operate globally. When your information crosses borders, we ensure adequate protection through standard contractual clauses and data transfer agreements approved by Taiwan authorities.

Our backup servers in Singapore maintain the same security standards as our primary Taiwan infrastructure. Data transfers between these locations use encrypted channels and follow strict access protocols.

Children's Privacy

DriveCloudX isn't designed for users under 18 years old. We don't knowingly collect personal information from minors. If we discover that someone under 18 has created an account, we'll delete it promptly. Parents who believe their child provided us with personal information should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice on the platform. The "Last updated" date at the top shows when we last modified this document.

Continuing to use DriveCloudX after policy updates means you accept the new terms. If you disagree with changes, you can close your account before they take effect.

Third-Party Services

Our platform may link to external websites or integrate with third-party financial tools. We're not responsible for the privacy practices of these external services. Before connecting any third-party service to your DriveCloudX account, review their privacy policies carefully.

When you authorize connections to external financial institutions or apps, you grant them access to specific data. We facilitate these connections securely, but the external service's own privacy policy governs how they handle your information.

Regulatory Compliance

DriveCloudX complies with Taiwan's Personal Data Protection Act and follows guidance from the National Development Council's regulations on personal data handling. We maintain registration with appropriate Taiwan authorities and submit to regular compliance audits.

If you believe we've mishandled your personal information, you have the right to file a complaint with Taiwan's regulatory authorities. However, we'd appreciate the chance to resolve your concerns directly first.